Last Updated: September 4, 2026
1. Overview
Harvest Hills and Nolan Hill Learning Centers Inc. (“HNH,” “we,” “us,” or “our”) respects the privacy of our customers, students, parents and guardians, website visitors, employees, applicants, business contacts, and others who interact with us.
This Privacy Policy explains how we collect, use, disclose, protect, and retain personal information that is under our control.
We handle personal information in accordance with applicable Canadian privacy laws, including Alberta’s **Personal Information Protection Act (PIPA)** and, where applicable, federal privacy legislation.
This Policy applies to personal information collected through our corporate website and through business activities, programs, and services for which Harvest Hills and Nolan Hill Learning Centers Inc. is responsible.
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2. Our Brands and Franchise Operations
Harvest Hills and Nolan Hill Learning Centers Inc. provides corporate, administrative, technology, and operational support to its independently operated brands and business activities.
**Sylvan Learning is a separate franchise brand.** Harvest Hills and Nolan Hill Learning Centers Inc. operates authorized Sylvan Learning franchise locations under its franchise arrangements.
Where you use a website, application, learning platform, portal, or other system operated or provided by Sylvan Learning or another third party, that organization's privacy policy and terms may also apply to information processed through that system.
This Privacy Policy does not claim ownership or control over Sylvan Learning's name, trademarks, curriculum, proprietary systems, or intellectual property.
Harvest Hills and Nolan Hill Learning Centers Inc. remains responsible for personal information that is under its own control.
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3. Personal Information We Collect
Depending on how you interact with us, personal information may include your name, email address, telephone number, mailing address, registration or account information, program or service information, correspondence with us, transaction or billing-related information, and other information you voluntarily provide.
When educational services are provided and the information is under our control, we may also collect information reasonably required to register a student, administer a program, provide educational services, communicate progress, schedule services, maintain records, or respond to requests from students, parents, or guardians.
If you apply for employment or another opportunity with us, we may collect information contained in your application, résumé, cover letter, qualifications, employment history, references, and communications relating to the application.
Our website and hosting systems may also generate technical information necessary to operate, secure, and maintain the website.
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4. How We Collect Personal Information
We generally collect personal information directly from you when you contact us, complete a form, register for a service, communicate with us, apply for an opportunity, make an inquiry, or otherwise provide information to us.
Information may also be received through service providers, franchise-related systems, business partners, or other organizations where the collection and disclosure are authorized by you or otherwise permitted by law.
We collect personal information only for purposes that are reasonable in the circumstances and limit collection to information reasonably required for those purposes.
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5. How We Use Personal Information
We use personal information to operate and administer our business; respond to questions and inquiries; provide requested services; register and support customers or students; manage schedules and appointments; communicate about programs or services; maintain appropriate business and educational records; process transactions; provide customer support; administer employment applications; protect our systems and business operations; comply with legal, regulatory, accounting, and contractual requirements; and carry out other purposes for which you have provided consent or that are otherwise permitted by law.
Where we send commercial electronic communications, we do so in accordance with applicable Canadian requirements and provide an appropriate method to unsubscribe where required.
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6. Students and Minors
Some educational services associated with our operations involve children and youth.
Where Harvest Hills and Nolan Hill Learning Centers Inc. directly controls personal information relating to a minor, we handle that information only for reasonable purposes connected with the applicable service or business activity and in accordance with applicable privacy requirements.
Where consent from a parent or guardian is required, the appropriate consent process will apply.
Information processed through a separate franchise, educational platform, or third-party system may also be governed by that provider's privacy practices.
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7. Disclosure and Service Providers
We disclose personal information only where reasonably necessary for the purposes for which it was collected, where you have provided consent, or where disclosure is otherwise permitted or required by law.
We may use service providers to support functions such as website hosting, information technology, communications, administration, payment processing, accounting, learning technology, or other business operations.
Service providers receive access only to information reasonably required to perform the services for which they are engaged, subject to applicable privacy and contractual requirements.
We may also disclose information where required to comply with a court order, legal process, regulatory requirement, or lawful request from an authorized government or law-enforcement authority.
Personal information may also be disclosed as part of a corporate transaction such as a reorganization, financing, merger, acquisition, or sale of all or part of a business, subject to applicable legal requirements.
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8. Third-Party Websites and Platforms
Our website may contain links to websites, platforms, services, or resources operated by other organizations.
Those organizations are responsible for their own privacy practices. Their privacy policies apply when you provide information directly to them or use their systems.
This includes, where applicable, franchise systems, external learning platforms, payment services, social-media platforms, and other third-party services.
We encourage you to review the privacy policy of any third-party service before providing personal information through it.
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9. Cookies and Technical Information
Our website may use technologies that are necessary for website functionality, security, administration, or user sessions.
Depending on the services enabled on our website, technical information such as browser type, device information, IP address, pages accessed, date and time of access, and server or security logs may be processed for website operation, security, troubleshooting, and performance purposes.
If additional analytics, advertising, or tracking technologies are introduced, this Privacy Policy should be updated to accurately describe those practices.
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10. Information Stored or Processed Outside Canada
Some technology or service providers used in normal business operations may process or store information outside Alberta or outside Canada.
Where personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, governments, or law-enforcement authorities in accordance with those laws.
We take reasonable steps appropriate to the circumstances when selecting service providers that process personal information on our behalf.
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11. Security
We take reasonable administrative, technical, and physical measures appropriate to the nature of the information to protect personal information under our control against unauthorized access, collection, use, disclosure, copying, modification, loss, destruction, or other unauthorized handling.
No method of electronic transmission or storage is completely secure. Accordingly, absolute security cannot be guaranteed.
If a privacy breach occurs, we will assess and respond to it in accordance with applicable privacy-law requirements.
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12. Retention of Personal Information
We retain personal information only for as long as reasonably required to fulfill the purposes for which it was collected and to meet applicable legal, contractual, accounting, regulatory, or legitimate business requirements.
When personal information is no longer reasonably required, we take appropriate steps to securely destroy, delete, or anonymize it, subject to applicable record-retention requirements.
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13. Accessing or Correcting Your Information
You may request access to personal information about you that is under our control and may request correction of information that you believe is inaccurate or incomplete.
Access and correction requests are subject to applicable legal requirements and exceptions.
We may need to verify your identity before responding to a request involving personal information.
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14. Consent and Your Choices
Where our collection, use, or disclosure of personal information is based on consent, you may withdraw that consent, subject to legal or contractual restrictions and reasonable notice.
Withdrawing consent may affect our ability to provide a particular service where the information is reasonably required to provide that service.
You may also unsubscribe from promotional electronic communications by using the unsubscribe method provided in the communication or by contacting us.
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15. Privacy Breaches
We maintain procedures for responding to suspected or confirmed privacy incidents.
Where a privacy breach involving personal information under our control meets the notification requirements established by applicable privacy law, we will make the required notifications and take reasonable steps to reduce the risk of harm.
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16. Changes to This Privacy Policy
We may update this Privacy Policy when our services, business operations, technologies, or legal requirements change.
The most recent revision date will be displayed at the beginning of this Policy.
We encourage users to review this Policy periodically.
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17. Contact Us
Questions, requests, or concerns regarding this Privacy Policy or our handling of personal information may be directed to:
Privacy Contact
Harvest Hills and Nolan Hill Learning Centers Inc.
#2120 , 151 Skyview Bay Ne, T3N 2K3
Calgary, Alberta, Canada
Email:privacy@hnhills.com
If you have a concern about how your personal information has been handled, we encourage you to contact us first so that we can review and respond to the concern.
You may also have the right to contact the **Office of the Information and Privacy Commissioner of Alberta** regarding matters governed by Alberta privacy legislation.
